7ezd's Privacy Policy
The security of your personal information is our top priority — learn how 7ezd collects, uses, and protects your data.
Introduction & Scope
Welcome to the 7ezd platform. This Privacy Policy ("Policy") serves as a legally binding agreement between you and 7ezd. This Policy explains how 7ezd collects, uses, discloses, and protects your personal information when you use our website, mobile application, and related services ("Platform").
By registering an account on our Platform or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Policy. If you do not agree with any part of this Policy, you are requested not to use our Platform.
This Policy applies to players in Bangladesh who use 7ezd's online gaming, slots, live casino, and cricket betting services. In accordance with age requirements, this Platform is intended for users aged 21 and above only.
What Information We Collect
7ezd collects your information from various sources. The different categories of information are described in detail below.
Information You Provide Directly
Information you provide to us directly during registration or transactions:
- Full name, date of birth, and national ID number
- Email address and mobile phone number
- Residential address
- Payment information (bKash, Nagad, Rocket account numbers or bank account details)
- Password created for your account (stored in encrypted form)
Automatically Collected Information
When you use our Platform, the following information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and device model
- Activity logs on the Platform (login times, game history, betting information)
- Information collected through cookies and similar tracking technologies
- Referral source and navigation information
Identity Verification Information
To ensure responsible gaming and secure financial transactions, 7ezd may collect the following documents:
- Copy of national ID card or passport
- Documents proving ownership of a payment method
- Utility bill or bank statement for address verification
Purpose of Data Use
7ezd uses your information for the following legitimate purposes. We never use your information for irrelevant or unnecessary purposes.
Account Management
Creating, verifying, and maintaining your account; identity confirmation and fraud prevention.
Financial Transactions
Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer), maintaining transaction history, and preventing fraudulent activity.
Customer Support
Providing assistance via 24/7 live chat and email; resolving complaints and improving service quality.
Security & Compliance
Preventing unauthorized account access; enforcing responsible gaming policies and complying with applicable laws.
Service Improvement
Analyzing usage patterns to further improve the Platform experience and add new gaming options.
Communication
Keeping you informed about important account notices, policy updates, and promotional offers you have requested.
Information Disclosure & Sharing
7ezd never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
To operate our services, we work with trusted technology partners — such as payment processors, server hosting providers, and fraud prevention services. These partners receive only the information necessary to provide specific services and are bound by strict confidentiality agreements.
Legal Requirements
If required by law, court order, or a valid directive from a competent authority, 7ezd may be obligated to disclose your information. In such cases, we always disclose only the minimum information necessary.
Addressing Security Threats
Information may be shared with appropriate authorities for the investigation of fraudulent activity, money laundering, or other illegal conduct.
Cookies & Tracking Technologies
7ezd uses cookies and similar technologies to improve your experience and keep the Platform functioning properly.
Essential Cookies: These cookies are essential for the basic functionality of the Platform. Maintaining login sessions, security verification, and proper operation of game services fall under this category. These cookies cannot be disabled.
Performance Cookies: These help us understand which parts of the Platform you use most, and are used to improve service quality. These cookies do not reveal your personal identity.
Preference Cookies: These remember your language preference, display settings, and other personalized settings, so your experience is smoother each time you log in.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the Platform.
Data Security Measures
7ezd maintains both technical and administrative security measures to protect your information.
🔐 SSL Encryption
All communication between your browser and our servers is protected by SSL/TLS encryption, which prevents data theft.
🛡️ Password Hashing
Your password is never stored in plain text — it is kept in encrypted form using industry-standard hashing algorithms.
🔍 Access Control
Access to your information is restricted to authorized personnel only, who require it to perform their duties.
📋 Regular Auditing
Our systems undergo regular security testing and automated monitoring is active to detect suspicious activity.
Despite our commitment to data security, transmitting data over the internet is not entirely risk-free. We therefore recommend that you also stay mindful of your account's security — use a strong password and do not share your login details with anyone.
Data Retention Period
7ezd retains your information only for as long as necessary. Retention periods vary depending on the type of information:
- Account Information: Retained for a set period after account closure or deactivation to meet legal requirements.
- Transaction Records: Retained for a specific period in accordance with applicable regulations for resolving financial disputes and investigating fraud.
- Gaming History: Retained for as long as necessary to implement responsible gaming policies and resolve disputes.
- Communication Records: Customer support conversations are retained for service quality improvement and issue resolution.
- Cookie Data: Most cookies are deleted when a session ends; persistent cookies have a limited lifespan.
Once the retention period ends, 7ezd securely deletes or anonymizes your information so that you can no longer be identified.
Your Rights & Control
7ezd believes you should have control over your own information. Your rights are described below:
Access & Correction
You can contact us at any time to view the information we have collected about you and request corrections to any inaccurate information.
Data Deletion
Within the limits of legal obligations, you may request that your information be deleted. However, financial transaction records may need to be retained for a specific period for legal reasons.
Objection to Processing
You can opt out of marketing communications and object to the processing of your information for specific purposes. It may not be possible to object to processing that is essential for providing the service.
Data Portability
Where technically feasible, you may receive your information in a structured, commonly used format.
To exercise any of the above rights, email us at [email protected]. We will respond to your request as soon as possible.
Protection of Minors
7ezd is a platform intended only for users aged 21 and above. We do not knowingly collect information from minors.
Age verification is mandatory at registration. If we are informed that a minor's information has been collected for any reason, we will immediately close that account and delete the associated information.
If you find that a minor in your family has used this Platform, please inform us immediately at [email protected].
Policy Updates
7ezd may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- Significant Changes: A notice will be sent to your registered email and will be clearly displayed on the Platform.
- Minor Edits: The updated policy will be published on the Platform.
Continuing to use the Platform after changes have been made will be taken as your acceptance of the updated policy. We therefore recommend that you review this policy regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, contact 7ezd through the following channels:
We will review any privacy-related request or complaint you submit as soon as possible and take appropriate action. Your trust in 7ezd and the protection of your information are our top priority.